Frequently Asked Questions

How does Food2go.com.au work?

We work closely with Australian food retailers, to understand their needs and get them started on their online journey.

If they don’t already have an online ordering system in place, we can set it up for them and even supply them with a Bluetooth and/or USB order printer at approximately 25% of the price charged by the other online ordering sites.

Alternatively businesses can receive their Food2go.com.au orders instantly to their mobile phone via the free orders app, to their email or, directly over the phone. Payments can be accepted by the business’ existing methods or online.

If a business already has an online ordering system in place they can direct their Food2go.com.au orders to the same printer, phone or email: the choice is theirs.

Setup is 100% free and Food2go.com.au doesn’t take commissions or charge fees, ever!

Can I keep my menulog/uber business account and use food2go as well?

Yes. It will help food2go.com.au if you have an online presence with the paid services because it demonstrates how much cheaper food2go.com.au is for consumers and other businesses. You may be charged something by those other entities even if you don't receive orders so check your countract before deciding to continue with them.

What is the cost for businesses to use food2go.com.au?

Nothing. Food2go.com.au is genuinely 100% free for all regional Australian food retailers to use. No weekly, monthly or annual fees, no commissions, no set up costs. All features of food2go.com.au are free including the orders Apps, Delivery Drivers Apps and the table booking system.

What makes Food2go.com.au unique?

  1. The food sellers receive 100% of the food sale amount
  2. The food sellers never pay fees or commissions
  3. The online payments go directly into the food sellers account

How much are the set up costs for a business at food2go.com.au

There are no set up costs for businesses at food2go.com.au

How much are businesses at food2go.com.au charged for Payment gateway fees?

Nothing. Food2go.com.au is genuinely 100% free for all Regional Australian businesses. Regional Australian businesses do not even incur payment gateway fees. When food2go.com.au says Free we mean ‘no costs ever’.

How do businesses receive orders that are placed at food2go.com.au?

There are 4 ways for the business to receive their orders from food2go.com.au

  1. Directly to their food2go.com.au cordless order printer
  2. Via instant message in the businesses food2go.com.au orders app
  3. Via telephone when the customer uses the tap to call function in the app
  4. Via email

What payment methods are acceptable at food2go.com.au?

MasterCard, Visa, C.O.D

How do I put my business on food2go.com.au?

Simply fill in and submit the form on this page https://www.food2go.com.au/merchant/register and after we verify your details we will contact you to obtain your menu and/or price list. We will then setup your business on food2go.com.au and provide you with your login credentials and a comprehensive pictorial user manual so that you can manage every aspect of your online business.